Kaman Industrial Technologies, a subdivision of Kaman Distribution Group, is a leading distributor of industrial parts, and operates more than 200 customer service centers across North America. Kaman offers more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry. Additionally, Kaman provides engineering, design and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis and motor management. The distribution group is a segment of Kaman Corporation. Kaman Corporation (NASDAQ-GS: KAMN), founded in 1945 by aviation pioneer Charles H. Kaman, and headquartered in Bloomfield, Connecticut conducts business in the aerospace and industrial distribution markets.
Kaman Industrial Technologies has a vacancy for a self-motivated and experienced Customer Operations Manager knowledgeable in the industrial products distribution business to join our team in Sacramento/Northern CA.
The Customer Operations Manager is responsible for leading and managing customer service employees in assigned location(s) by providing direction to ensure customers receive exceptional service and achieve performance goals. You will manage the team members by instilling best practices and collaborating with various Kaman departments & vendors to maximize profitability and increase efficiency following company policies/procedures and standards of conduct.
People Management & Workforce Optimization
Customer Service Leadership
Sales & Profitability
Other duties as assigned
Experience – Minimum of 3 years working in distribution. Must have experience leading, coaching and mentoring customer service employees. Experience working with a business ERP software system is preferred.
Knowledge Essential to the Position
Other: Valid driver’s license may be required.
Physical Requirements: Must frequently lift and or move between to 30 – 40 pounds. Requires bending, standing and reaching for products.