Involve various aspects of manufacturing and business system management including strategic planning and team coordination. Reports to the Division Controller, Director of Accounting and Chief Compliance Officer.

SCOPE/SUPERVISION AND INTERACTION:

____ Has Direct Reports    X    Does Not Have Direct Reports

• System Management and Maintenance: Oversee the implementation, configuration, and maintenance of business systems. Ensure all systems (IFS) are up-to-date and functioning optimally.
• Integration Efforts: Manage the integration of different business applications to ensure seamless data flow and functionality across the organization for efficiency and secure access.
• Vendor Management: Collaborate with software vendors to negotiate contracts, manage relationships, and ensure adherence to service level agreements (SLAs).
• Project Management: Lead and manage system-related projects, including upgrades, migrations, and new implementations. Develop project plans, allocate resources, and monitor progress.
• Process Improvement: Identify opportunities to enhance system efficiency and business processes. Implement improvements that align with organizational goals.
• User Support and Training: Provide technical support to end-users. Develop and deliver training programs to ensure that employees effectively use business systems.
• Data Management and Reporting: Ensure data integrity and accuracy within business systems. Generate reports and conduct analysis to support business decisions.
• Compliance and Security: Ensure that all business systems comply with industry regulations and internal security policies. Conduct regular audits and risk assessments.
• Collaboration: Work closely with other departments to understand their system needs and provide solutions that enhance productivity and efficiency.
• Budget Management: Develop and manage budgets for system-related projects and maintenance. Ensure cost-effective use of resources.

Education & Experience: 

• Bachelor’s degree in information systems or related field is required.
• Demonstrated ability to perform the essential functions of the job, typically acquired through five+ years of experience.

Knowledge, Skills & Abilities:

• Technical Skills: In-depth knowledge of enterprise business systems (e.g., ERP, CRM), database management, and system integration. Familiarity with programming languages (SQL, Python) and cloud computing platforms.
• Analytical Skills: Strong analytical and problem-solving abilities to identify system inefficiencies and develop effective solutions. Proficiency in data analysis and business intelligence tools.
• Project Management: Expertise in project management methodologies (Agile, Waterfall) and tools (MS Project, Jira, Trello). Ability to manage multiple projects simultaneously and deliver results on time.
• Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders. Capability to develop clear and concise documentation.
• Leadership: Strong leadership and team management skills to guide technical teams, manage vendor relationships, and drive cross-functional projects.
• Attention to Detail: Keen attention to detail to ensure data accuracy, system reliability, and compliance with relevant standards.
• Business Acumen: Understanding of business processes, strategic planning, and organizational goals. Ability to align technology solutions with business objectives.
• Adaptability: Willingness to stay updated with industry trends and emerging technologies. Ability to adapt to changing business environments and technology advancements.
• Proficiencies: A wide range of tools and technologies that facilitate system management, integration, and optimization.
• Key tools include:
• Enterprise Resource Planning (ERP) Systems: IFS is highly preferred are critical for managing business processes and data.
• Customer Relationship Management (CRM) Systems: Salesforce, HubSpot, and Zoho CRM help manage customer interactions and data.
• Project Management Software: Tools like Jira, Trello, Asana, and Microsoft Project are essential for planning, executing, and monitoring projects.
• Database Management Systems: Knowledge of SQL, Oracle, MySQL, and other database systems for maintaining and querying databases.
• Data Analytics and Business Intelligence Platforms: Proficiency in using tools like Power BI, Tableau, and Google Analytics for data analysis and reporting.
• Integration Platforms: Experience with integration platforms such as MuleSoft, Dell Boomi, or Zapier to connect disparate systems and automate workflows.
• Cloud Computing Services: Familiarity with cloud platforms like AWS, Azure, and Google Cloud for implementing scalable and resilient business solutions.
• Collaboration Tools: Proficiency in using tools like Slack, Microsoft Teams, and Zoom for communication and collaboration across teams.
• Security and Compliance Tools: Tools for monitoring, assessing, and ensuring system security and compliance, such as Qualys, Splunk, and Norton Security.